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Payment + Shipping

PAYMENT

With us you can comfortably and safely pay by credit card (MasterCard and VISA). Only when your shipment leaves our company, your credit card will be charged. Your credit card information will be encrypted using SSL process. Through this high level of security, shopping with your credit card at Luckylulu is very safe.

 

Paypal

You need an active PayPal account for this. Payment is made ​​through the PayPal website and is completed within a few steps. Delivery will take place immediately after completion of payment. 

 

ORDER PROCESSING TIMES

  • Standard orders placed and pre-authorized Monday-Friday before 2pm EST will ship 24-48 hours from the time order is placed, pending availability and credit card authorization.

WHEN WILL MY ORDER ARRIVE?

The Estimate Delivery Date is when your order is expected to arrive at your chosen delivery location.

Once you have submitted your order you will receive confirmation and status update emails.

 

SHIPPING

COVID-19 Update

As the Covid-19 outbreak continues to have significant impact we want you to know our website is currently open and we are working hard to pack and dispatch your orders. 

Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can get more info from Australia Post here.

We hope you and your loved ones are safe and well during these uncertain times. 

Neon Art / Free worldwide shipping.  Please read product description for delivery times as all pieces are made to order.  

Once your order has been shipped, you can check on the progress of your delivery at any time, using the link sent to you via email from E-Parcel with a link and your tracking number. If you are concerned about your delivery, you can email hello@luckylulu.com.au.  

 

Dispatch

Dispatch refers to when your order leaves our warehouse.
Orders are not despatched over the weekend or on NSW public holidays.

We want you to have your items as soon as possible, so we try to despatch orders within 3 working days of receiving payment of your order. If you need your order urgently please select express shipping as these orders do take priority over regular orders.

During major promotional events and special occasions please allow an additional 1-2 business days for your delivery to arrive.